Global Privacy & Data Protection Policy

1. Introduction and Data Controller

Welcome to the official website of IB-ER Makina A.S. (“IB-ER Prosthetics”, “we”, “us”, or “our”). As a globally recognized manufacturer of high-performance prosthetic and orthotic components, we respect your privacy and are strictly committed to protecting your personal data.

This Privacy Policy details how we look after your personal data when you visit our website (https://ib-er.com) and informs you about your privacy rights in compliance with global data protection frameworks, including the European Union’s General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK). IB-ER Makina A.S. acts as the Data Controller for the information collected through this platform.

2. The Data We Collect About You

In our capacity as a B2B enterprise, we limit the collection of personal data strictly to what is necessary. We may collect, use, store, and transfer different kinds of data, categorized as follows:

  • Identity Data:

    Includes first name, last name, and professional title (e.g., O&P Professional, Distributor, Clinician).

  • Contact Data:

    Includes corporate email address, telephone number, company/clinic name, country, and billing/delivery addresses.

  • Technical Data:

    Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform technology on the devices you use to access this website.

  • Usage Data:

    Includes anonymized information about how you use our website, products, and services.

3. Legal Basis and How We Use Your Data

We will only process your personal data when the law allows us to. Most commonly, we process data under the following circumstances:

  • Performance of a Contract:

    Where we need to fulfill an order, B2B partnership agreement, or technical support request you have initiated.

  • Legitimate Interests:

    Where it is necessary for our legitimate business interests (e.g., studying how customers use our products, developing our B2B services, and maintaining IT security), provided your fundamental rights do not override those interests.

  • Legal Obligation:

    Where we need to comply with a regulatory or legal obligation regarding global medical device manufacturing standards (such as FDA or MDR documentation requirements).

4. Cookies, Analytics, and Third-Party Integrations

To optimize our digital infrastructure and user experience, we utilize industry-standard tracking technologies:

  • Google Analytics 4 (GA4) & Search Console:

    We deploy GA4 to aggregate technical and usage data. This allows us to analyze global traffic patterns and improve our site structure. IP anonymization protocols are active.

  • YouTube Embedded Content:

    Our site features instructional and product showcase videos hosted on YouTube. Playing these videos may set third-party cookies and tracking mechanisms managed directly by Google. These operate under Google’s privacy terms and may track your interaction if you are logged into a Google account.
  • You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

5. International Data Transfers

Because we supply O&P professionals in over 80 countries, your data may be processed at our advanced manufacturing and administrative facility in Turkey. When dealing with partners within the European Economic Area (EEA), we ensure a similar degree of protection is afforded to your data by utilizing standard contractual clauses or relying on adequacy decisions recognized by relevant data protection authorities.

6. Data Security

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is strictly limited to employees, agents, and authorized third parties who have a business “need to know” and are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements associated with international medical device distribution.

8. Your Legal Rights

Under global data protection laws (including GDPR and KVKK), you possess specific rights regarding your personal data:

  • Request Access:

    Receive a copy of the personal data we hold about you.

  • Request Correction:

    Have any incomplete or inaccurate data we hold about you corrected.

  • Request Erasure:

    Ask us to delete or remove personal data where there is no good reason for us continuing to process it.

  • Object to Processing:

    Object to processing where we are relying on a legitimate interest.

  • Request Restriction:

    Ask us to suspend the processing of your data in specific scenarios.

9. Contact Us

If you have any questions regarding this Privacy Policy, our data practices, or if you wish to exercise your legal rights, please submit your request via our formal Contact Us page or reach out to our administration team directly.